--- title: Client Satisfaction Survey Template description: Easily collect valuable client feedback with our free Client Satisfaction Survey template. Designed for cleaning businesses, this customizable form helps you boost service quality, strengthen relationships, and improve customer retention. --- [![swept\_RGB\_Primary Blue](https://sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/?hsLang=en) [Login](https://app.sweptworks.com/) [![calendar icon](https://sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo](https://sweptworks.com/product-demo-form?hsLang=en) [![swept\_RGB\_Primary Blue](https://sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/?hsLang=en) Solutions ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Compare Plans ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Optimize Icon](https://sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize?hsLang=en) [![Scale Icon](https://sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale?hsLang=en) [![Messages GIF\_v2](https://sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system?hsLang=en) [![Inspections](https://sweptworks.com/hubfs/Inspections.jpg) Quality Assurance Keep quality consistent and clients informed →](https://sweptworks.com/janitorial-inspection-software?hsLang=en) [![profitability](https://sweptworks.com/hubfs/profitability.gif) Profitability Report Make pricing decisions with confidence →](https://sweptworks.com/features/janitorial-profitability-tracking-software?hsLang=en) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans?hsLang=en) Resources ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources?hsLang=en) [![Free Tools icon](https://sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools?hsLang=en) [![Blog Icon](https://sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/?hsLang=en) [![Success Stories Icon](https://sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories?hsLang=en) [![Job Costing tool](https://sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software?hsLang=en) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support?hsLang=en) [About](https://sweptworks.com/about?hsLang=en) [Login](https://app.sweptworks.com/) [![calendar icon](https://sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo →](https://sweptworks.com/product-demo-form?hsLang=en) Run Operations Make shifts clearer and day-to-day work easier for your team. [![Time Tracking Icon](https://sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app?hsLang=en) [![Shift Icon](https://sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors?hsLang=en) [![Work Order Icon](https://sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software?hsLang=en) [View All Features →](https://sweptworks.com/features?hsLang=en) Prove Quality Show consistent service with clear proof and communication. [![Inspection Icon](https://sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software?hsLang=en) [![Checklist Icon](https://sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software?hsLang=en) [![Messaging Icon](https://sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system?hsLang=en) Control Costs Track job costs, supplies, and margins. [![Job Costing Icon](https://sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks?hsLang=en) [![Profitability Reports](https://sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software?hsLang=en) [![Supplies Icon](https://sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system?hsLang=en) Not sure where to start? Watch our interactive demo to learn more. Interactive demo Video [![GPS Update Dec 18](https://sweptworks.com/hubfs/Product%20Images/GPS%20Update%20Dec%2018.png) ▶](https://sweptworks.com/product-demo?hsLang=en#tour) ✕ [Login](https://app.sweptworks.com/) Solutions ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Run Operations Make shifts clearer and day-to-day work easier for your team. ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Time Tracking Icon](https://sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app?hsLang=en) [![Shift Icon](https://sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors?hsLang=en) [![Work Order Icon](https://sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software?hsLang=en) Prove Quality Show consistent service with clear proof and communication. ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Inspection Icon](https://sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software?hsLang=en) [![Checklist Icon](https://sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software?hsLang=en) [![Messaging Icon](https://sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system?hsLang=en) Control Costs Track job costs, supplies, and margins. ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Job Costing Icon](https://sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) QuickBooks Online Payroll Integration New Send approved hours to QuickBooks and simplify payroll.](https://sweptworks.com/features/integrations/payroll/quickbooks?hsLang=en) [![Profitability Reports](https://sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software?hsLang=en) [![Supplies Icon](https://sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system?hsLang=en) Not sure where to start? Watch our interactive demo to learn more. [View All Features →](https://sweptworks.com/features?hsLang=en) Compare Plans ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Optimize Icon](https://sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize?hsLang=en) [![Scale Icon](https://sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale?hsLang=en) [![Messages GIF\_v2](https://sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system?hsLang=en) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans?hsLang=en) Resources ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources?hsLang=en) [![Free Tools icon](https://sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools?hsLang=en) [![Blog Icon](https://sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/?hsLang=en) [![Success Stories Icon](https://sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories?hsLang=en) [![Job Costing tool](https://sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software?hsLang=en) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support?hsLang=en) [About →](https://sweptworks.com/about?hsLang=en) Ready to see Swept? Get a quick walkthrough tailored to your janitorial operation. [Get Demo](https://sweptworks.com/product-demo-form?hsLang=en) # Client Satisfaction Survey Template ##### Quickly capture client feedback and boost satisfaction with this easy-to-use survey template. ![Client Satisfication Survey](https://sweptworks.com/hs-fs/hubfs/Client%20Satisfication%20Survey.png?width=1000&height=1292&name=Client%20Satisfication%20Survey.png)   ### Tips for Using the Client Satisfaction Survey Template to Boost Cleaning Business Retention and Referrals     **1. Customize the Template with Your Branding and Service Types** Before sending out the survey, add your cleaning company’s name and logo. This reinforces your brand and shows professionalism—two factors that build trust and improve client engagement.   **2. Use the Rating Scale to Track Trends Over Time** Encourage clients to complete the survey after each quarter or major project. This helps you identify patterns in cleaning quality, service consistency, and customer satisfaction—perfect for data-driven improvements and case studies.   **3. Focus on Area-Specific Cleaning Scores to Pinpoint Weak Spots** Don’t just look at the overall ratings. Pay close attention to individual area ratings like restrooms, lobbies, or stairwells. These specifics help you make targeted improvements that lead to visibly better results—and happier clients.   **4. Leverage Open-Ended Feedback for Testimonials and Marketing** The final section asks what clients appreciate most. With their permission, use this feedback in marketing materials or your website. It adds SEO-friendly social proof and authenticates your service quality.   **5. Analyze Net Promoter Score to Predict Client Loyalty** This template includes a built-in NPS question—key for assessing how likely clients are to recommend your service. Use this score to segment promoters vs. detractors and trigger follow-up actions that drive retention.   **6. Turn Survey Data into Actionable Service Improvements** Use responses in the "Reliability & Professionalism" and "Communication & Customer Service" sections to improve team performance, customer experience, and operational efficiency. Then highlight these changes in follow-up communications to show clients their feedback was heard.   ### **Build Client Loyalty Into Your Process—Not Just Your Promise—with Swept**   Getting feedback is just one piece of the puzzle. With Swept, you can meet (and exceed) customer expectations every day. Use **checklists to ensure consistent quality**, track issues in real time, and build trust through transparent communication.   **Ready to turn client satisfaction into client loyalty?** [Try Swept today](https://sweptworks.com/product-demo-form?hsLang=en)—your all-in-one tool for delivering the service your clients expect.   [![](https://sweptworks.com/hubfs/Swept%20Website/swept-footer-logo.svg)](https://cleansimple-1682788.hs-sites.com/?hsLang=en) All-in-one janitorial software Solutions - [Launch](https://sweptworks.com/launch?hsLang=en) - [Optimize](https://sweptworks.com/optimize?hsLang=en) - [Scale](https://sweptworks.com/scale?hsLang=en) Resources - [Resources](https://sweptworks.com/resources?hsLang=en) - [Support](https://sweptworks.com/resources/support?hsLang=en) - [Free Tools & Calculators](https://sweptworks.com/resources/tools?hsLang=en) - [Blog](https://learn.sweptworks.com/?hsLang=en) - [eBooks & Guides](https://learn.sweptworks.com/commercial-cleaning-and-janitorial-ebooks-guides?hsLang=en) Company - [About](https://sweptworks.com/about?hsLang=en) - [App Store](https://sweptworks.com/app-store?hsLang=en) - [Login](https://app.sweptworks.com/) - Launch Contact PO Box 27172 Fenwick
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