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Swept Onboarding & Support

Welcome to Swept Support

Follow the guided journey to launch Swept in just 5 focused days and keep your team confident through the first month.

Just getting started? Follow the 5-day launch plan.

Complete one milestone per day to import locations, invite your team, and run your first schedule. The timeline below walks you through every step.

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How we support you

  • In-app onboarding guides tailored to your package
  • Live chat with product experts ready to jump on a call
  • Video walkthroughs for every core workflow
  • Quick start checklists, templates, and training centers
  • Personalized how-to videos for complex requests
Support Hours: Monday-Friday, 9 AM - 5 PM EST
Toll-free: 1 855 710 2079
Email: support@sweptworks.com

⚡ Need help right now? We will jump on a call or record a personalized video to unblock you.

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Live training and Q&A

📅 Join us every Tuesday and Thursday

🆕 Tuesdays with a Swept Expert

Practical guidance to help you save time, solve problems, and get more from Swept.

  • Feature walkthroughs and best practices
  • Specific feature functionalities
  • Built for Swept Admins and Managers
  • Tuesdays, 3:00 to 4:00 PM ET
💼 Office hours — Thursdays, 3-4 PM EST

Open Q&A and best practices

  • Ask anything about Swept
  • Workflow best practices
  • Where to find resources
  • Advanced feature guidance
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Sign up for live training

Join weekly sessions with Swept specialists to keep your team sharp and on schedule.

See upcoming sessions →

Resources

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Your first month with Swept

Work through each phase in order. The resources below line up with every milestone.

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  1. Day 1 • Sign in and explore Swept

    Confirm billing, log in, and take the guided tour. Watch the Getting Started video so you know where everything lives.

    🔐 Create Your Swept Password & Sign In ⚙️ Set Up Company & Profile Settings 🧭 Understand Swept User Roles

  2. Day 2 • Import locations

    Bulk import every location with geofencing, checklists, and inspection defaults to save hours of manual entry.

    📍 Bulk Import Locations into Swept 🛰️ Set a Geofence at a Location

  3. Day 3 • Add cleaners and supervisors

    Use the team import template to assign roles, pins, and location access. Make sure supervisors are ready for inspections.

    👥 Bulk-Add Team Members to Swept 🗂️ Assign Users to Locations

  4. Day 4 • Build your first schedule

    Publish the first week of shifts, assign cleaners, and set up coverage notifications before rolling out to the field.

    📅 Create & Manage Shifts in Swept 🕒 Set Up Travel Time Approvals 📲 Clock In & Out from the Mobile App

  5. Day 5 • Train and launch your team

    Share the cleaner and supervisor toolkits, confirm everyone has the mobile app, and celebrate launch day.

    🚀 Onboard Your Cleaners Successfully 📡 Troubleshoot GPS Clock-Ins