Cancellation request

We’re Sorry to
See You Go

Before you cancel, please review the information below. We’re here to help if there’s anything we can do to improve your experience.

Cancellation steps

  1. Submit request
  2. We confirm your shut down date
  3. Keep access until your shut down date

Important: 30-Day Cancellation Policy

Submitting this request does not cancel your account immediately. Swept has a 30-day cancellation policy (outlined on all invoices). If you cancel during an active billing term, your cancellation will take effect 30 days after your current billing period ends.

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What you’ll lose access to after your shut down date

Once your account is shut down, Swept will no longer be available for day-to-day operations, including:

  • Employee time tracking
  • Location-based clock-ins (GeoFence)
  • Payroll-ready reports
  • On-site visibility
  • Messages between admin, managers, and cleaners
  • Checklists, inspections, and supply workflows

Not sure if there’s a better plan for your team? Chat with us before you cancel.

Talk to a Specialist

Frequently asked questions

Your data is retained for 90 days after your account is shut down. If you choose to return before the 90 days expires, we'll be able to reactivate your account.* If you return after 90 days, you'll be required to set up a new account and input your locations and team again.

*Note: Loyalty accounts cannot be reactivated after shut down.
Yes. You can reactivate your account within 90 days of your account shut down date. After 90 days, your previous account is no longer available, so you’ll need to create a new account.

Note: Loyalty accounts cannot be reactivated after shut down.
The 30-day cancellation period is the window to access and export your data before your account shuts down. We’re not able to extend that window by a day or two. If you need more time, you can keep your account active by continuing your subscription for another billing cycle.

Submitting this form starts the cancellation process.