Swept Onboarding & Support

Welcome to Swept Support

Follow the guided journey to launch Swept in just 5 focused days and keep your team confident through the first month.

Just getting started? Follow the 5-day launch plan.

Complete one milestone per day to import locations, invite your team, and run your first schedule. The timeline below walks you through every step.

Start My Guided Onboarding →

How we support you

  • In-app onboarding guides tailored to your package
  • Live chat with product experts ready to jump on a call
  • Video walkthroughs for every core workflow
  • Quick start checklists, templates, and training centers
  • Personalized how-to videos for complex requests
Support Hours: Monday-Friday, 9 AM - 5 PM EST
Toll-free: 1 855 710 2079
Email: support@sweptworks.com

⚡ Need help right now? We will jump on a call or record a personalized video to unblock you.

Email support@sweptworks.com →

Live training schedule

📅 Join our sessions

🆕 New customer training — Tuesdays

Getting started with Swept

  • Company settings setup
  • Location configuration
  • Team management essentials
  • Mobile app download
  • Creating your first schedule
💼 Office hours — Thursdays, 1-2 PM EST

Open Q&A and best practices

  • Ask anything about Swept
  • Workflow best practices
  • Where to find resources
  • Advanced feature guidance
View calendar & register →

Sign up for live training

Join weekly sessions with Swept specialists to keep your team sharp and on schedule.

See upcoming sessions →

Resources

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Your first month with Swept

Work through each phase in order. The resources below line up with every milestone.

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  1. Day 1 • Sign in and explore Swept

    Confirm billing, log in, and take the guided tour. Watch the Getting Started video so you know where everything lives.

    🔐 Create Your Swept Password & Sign In ⚙️ Set Up Company & Profile Settings 🧭 Understand Swept User Roles

  2. Day 2 • Import locations

    Bulk import every location with geofencing, checklists, and inspection defaults to save hours of manual entry.

    📍 Bulk Import Locations into Swept 🛰️ Set a Geofence at a Location

  3. Day 3 • Add cleaners and supervisors

    Use the team import template to assign roles, pins, and location access. Make sure supervisors are ready for inspections.

    👥 Bulk-Add Team Members to Swept 🗂️ Assign Users to Locations

  4. Day 4 • Build your first schedule

    Publish the first week of shifts, assign cleaners, and set up coverage notifications before rolling out to the field.

    📅 Create & Manage Shifts in Swept 🕒 Set Up Travel Time Approvals 📲 Clock In & Out from the Mobile App

  5. Day 5 • Train and launch your team

    Share the cleaner and supervisor toolkits, confirm everyone has the mobile app, and celebrate launch day.

    🚀 Onboard Your Cleaners Successfully 📡 Troubleshoot GPS Clock-Ins