--- title: Cleaning Business Work Order Software Overview | Swept Features description: Swept tracks every client request, gives clear instructions, updates progress in real time, and turns one-off jobs into billable work. --- [![swept\_RGB\_Primary Blue](https://sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/?hsLang=en) [Login](https://app.sweptworks.com/) [![calendar icon](https://sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo](https://sweptworks.com/product-demo-form?hsLang=en) [![swept\_RGB\_Primary Blue](https://sweptworks.com/hubfs/swept_RGB_Primary%20Blue.png)](https://www.sweptworks.com/?hsLang=en) Solutions ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Compare Plans ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Launch Icon](https://sweptworks.com/hubfs/Swept%20Icons/Launch%20Icon.svg) Launch Start strong with time tracking, scheduling, and compliance tools for your team.](https://sweptworks.com/launch?hsLang=en) [![Optimize Icon](https://sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize?hsLang=en) [![Scale Icon](https://sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale?hsLang=en) [![Messages GIF\_v2](https://sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system?hsLang=en) [![Time Tracking](https://sweptworks.com/hubfs/Product%20Images/Booking%20%26%20Scheduling_FP.png) Time Tracking Track time for about $1/day →](https://sweptworks.com/cleaning-company-time-tracking-app?hsLang=en) [![Inspections](https://sweptworks.com/hubfs/Inspections.jpg) Quality Assurance Keep quality consistent and clients informed →](https://sweptworks.com/janitorial-inspection-software?hsLang=en) [![profitability](https://sweptworks.com/hubfs/profitability.gif) Profitability Report Make pricing decisions with confidence →](https://sweptworks.com/features/janitorial-profitability-tracking-software?hsLang=en) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans?hsLang=en) Resources ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources?hsLang=en) [![Free Tools icon](https://sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools?hsLang=en) [![Blog Icon](https://sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/?hsLang=en) [![Success Stories Icon](https://sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories?hsLang=en) [![Job Costing tool](https://sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software?hsLang=en) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support?hsLang=en) [About](https://sweptworks.com/about?hsLang=en) [Login](https://app.sweptworks.com/) [![calendar icon](https://sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/scheduled%20event.svg) Get Demo →](https://sweptworks.com/product-demo-form?hsLang=en) Run Operations Make shifts clearer and day-to-day work easier for your team. [![Time Tracking Icon](https://sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app?hsLang=en) [![Shift Icon](https://sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors?hsLang=en) [![Work Order Icon](https://sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) [View All Features →](https://sweptworks.com/features?hsLang=en) Prove Quality Show consistent service with clear proof and communication. [![Inspection Icon](https://sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software?hsLang=en) [![Checklist Icon](https://sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software?hsLang=en) [![Messaging Icon](https://sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system?hsLang=en) Control Costs Track job costs, supplies, and margins. [![Profitability Reports](https://sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report New See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software?hsLang=en) [![Supplies Icon](https://sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system?hsLang=en) [![Job Costing Icon](https://sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) Job Costing Tool Free Tool Estimate and track job costs before profit slips.](https://sweptworks.com/features/cleaning-job-costing-software?hsLang=en) Not sure where to start? Compare plans or see Swept in action. [![Compare Plans Icon](https://sweptworks.com/hubfs/Swept%20Icons/Compare%20Plans%20Icon.svg) Compare Plans](https://sweptworks.com/compare-plans?hsLang=en) [![Demo Video](https://sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/webinar.svg) Watch Demo](https://sweptworks.com/product-demo?hsLang=en#demo) Interactive demo Video [![GPS Update Dec 18](https://sweptworks.com/hubfs/Product%20Images/GPS%20Update%20Dec%2018.png) ▶](https://sweptworks.com/product-demo?hsLang=en#tour) ✕ [Login](https://app.sweptworks.com/) Solutions ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) Run Operations Make shifts clearer and day-to-day work easier for your team. ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Time Tracking Icon](https://sweptworks.com/hubfs/Swept%20Icons/Time%20Tracking%20Icon.svg) Time Tracking Track hours and GPS check-ins with easy clock in and out.](https://sweptworks.com/cleaning-company-time-tracking-app?hsLang=en) [![Shift Icon](https://sweptworks.com/hubfs/Swept%20Icons/Shift%20Icon.svg) Scheduling Assign shifts clearly and keep teams on track.](https://sweptworks.com/scheduling-software-for-janitors?hsLang=en) [![Work Order Icon](https://sweptworks.com/hubfs/Swept%20Icons/Work%20Order%20Icon.svg) One-Time Job Work Orders Create and manage one-off jobs without the chaos.](https://sweptworks.com/features/janitorial-work-order-software) Prove Quality Show consistent service with clear proof and communication. ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Inspection Icon](https://sweptworks.com/hubfs/Swept%20Icons/Inspection%20Icon.svg) Inspections Popular Capture proof of work with photos, notes, and reports.](https://sweptworks.com/janitorial-inspection-software?hsLang=en) [![Checklist Icon](https://sweptworks.com/hubfs/Swept%20Icons/Checklist%20Icon.svg) Cleaner Checklist Create clear, consistent checklists with translation in 100+ languages.](https://sweptworks.com/features/janitorial-checklist-software?hsLang=en) [![Messaging Icon](https://sweptworks.com/hubfs/Swept%20Icons/Messaging%20Icon.svg) Team & Client Messaging Popular Keep conversations with cleaners and clients in one place for faster updates.](https://sweptworks.com/features/cleaning-business-communication-system?hsLang=en) Control Costs Track job costs, supplies, and margins. ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Profitability Reports](https://sweptworks.com/hubfs/Swept%20Icons/Profitability%20Reports.svg) Profitability Report New See which jobs are making money and which are not.](https://sweptworks.com/features/janitorial-profitability-tracking-software?hsLang=en) [![Supplies Icon](https://sweptworks.com/hubfs/Swept%20Icons/Supplies%20Icon.svg) Supply Management Track supply usage and avoid over-ordering.](https://sweptworks.com/features/janitorial-supply-inventory-management-system?hsLang=en) [![Job Costing Icon](https://sweptworks.com/hubfs/Swept%20Icons/Job%20Costing%20Icon.svg) Job Costing Tool Free Tool Estimate and track job costs before profit slips.](https://sweptworks.com/features/cleaning-job-costing-software?hsLang=en) Not sure where to start? Compare plans or see Swept in action. [![Compare Plans Icon](https://sweptworks.com/hubfs/Swept%20Icons/Compare%20Plans%20Icon.svg) Compare Plans](https://sweptworks.com/compare-plans?hsLang=en) [![Demo Video](https://sweptworks.com/hubfs/2024%20Files%20(Sorted)/Swept%20Website/All%20Icons/icons/webinar.svg) Watch Demo](https://sweptworks.com/product-demo?hsLang=en#demo) [View All Features →](https://sweptworks.com/features?hsLang=en) Compare Plans ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Launch Icon](https://sweptworks.com/hubfs/Swept%20Icons/Launch%20Icon.svg) Launch Start strong with time tracking, scheduling, and compliance tools for your team.](https://sweptworks.com/launch?hsLang=en) [![Optimize Icon](https://sweptworks.com/hubfs/Swept%20Icons/Optimize%20Icon.svg) Optimize Win and retain more contracts with stronger quality control and team visibility.](https://sweptworks.com/optimize?hsLang=en) [![Scale Icon](https://sweptworks.com/hubfs/Swept%20Icons/Scale%20Icon.svg) Scale Grow profitably with better client communication, supply workflows, and cost control.](https://sweptworks.com/scale?hsLang=en) [![Messages GIF\_v2](https://sweptworks.com/hubfs/Product%20Images/Messages%20GIF_v2.gif) Client & Cleaner Messaging Stop drowning in emails and WhatsApp messages Learn more →](https://sweptworks.com/features/cleaning-business-communication-system?hsLang=en) Find out which plan is right for your business [Compare Plans](https://sweptworks.com/compare-plans?hsLang=en) Resources ![](https://sweptworks.com/hubfs/raw_assets/public/Swept%20Website%20-%20Theme/images/svg/Icons/Chevron.svg) [![Resources Icon](https://sweptworks.com/hubfs/Swept%20Icons/Resources%20Icon.svg) Resources Proven guides, templates, and powerful tools for janitorial businesses.](https://sweptworks.com/resources?hsLang=en) [![Free Tools icon](https://sweptworks.com/hubfs/Swept%20Icons/Free%20Tools%20icon.svg) Free Tools Interactive calculators & tools to help you make better business decisions.](https://sweptworks.com/resources/tools?hsLang=en) [![Blog Icon](https://sweptworks.com/hubfs/Swept%20Icons/Blog%20Icon.svg) Blogs Learn about latest trends and tools in commercial cleaning industry.](https://learn.sweptworks.com/?hsLang=en) [![Success Stories Icon](https://sweptworks.com/hubfs/Swept%20Icons/Success%20Stories%20Icon.svg) Success Stories Successful janitorial businesses that run on Swept.](https://sweptworks.com/resources/success-stories?hsLang=en) [![Job Costing tool](https://sweptworks.com/hubfs/Hubspot%20Blog%20Headers%20(1).gif) Free Job Costing Calculator Bid confidently based on accurate job costs & target profit margin Use for free →](https://sweptworks.com/features/cleaning-job-costing-software?hsLang=en) Get support resources & attend weekly training [Support Hub](https://sweptworks.com/resources/support?hsLang=en) [About →](https://sweptworks.com/about?hsLang=en) Ready to see Swept? Get a quick walkthrough tailored to your janitorial operation. [Get Demo](https://sweptworks.com/product-demo-form?hsLang=en) Cleaning Business Work Order Software # Turn “Quick Extras” Into Cash, Not Chaos **That “while you’re there…” job your client texted about?** It shouldn’t live in memory, texts, or sticky notes. **It should be billable, trackable, and documented.** Swept tracks every client request, gives clear instructions, updates progress in real time, and turns one-off jobs into billable work.” Schedule a Demo View Interactive Demo ![Work order results report showing status tracking](https://sweptworks.com/hs-fs/hubfs/Status%20Work%20Order%20GIF%20(1).gif?width=860&t=1770130886539) ## The Revenue You're Losing to "Quick Extras" ### Unbilled Extra Services A client asks for a quick extra. You do it — but without tracking, it can go unbilled or undocumented. **Swept makes it simple to capture every request, guide cleaners, and ensure you get paid for every job.** ### Cleaners Left Guessing ‘Clean the back room’ can mean different things to different people. **Swept ensures every cleaner knows exactly what to do, so clients get consistent results the first time.** ### Billing Confusion Sometimes clients forget approvals, leaving you negotiating—or covering costs yourself. **With Swept, every job is documented, so you can confidently reference what was approved and completed — no arguing required.** ### Lost in the Schedule One-off jobs can get lost when squeezed into the regular schedule. Was it completed? Who did it? How long did it take? **Swept separates extra work from recurring tasks, giving you real-time visibility and full control over every job.** ## Turn Every Client Request Into Tracked, Billable Work **Swept gives you a system for everything outside your recurring contracts.** Create a work order in seconds, assign cleaners with clear instructions, track it to completion, and download professional PDF reports you can share with clients. **No more side favors. No more “I think we did that.”** One-off requests become structured, documented jobs — handled with the same professionalism as your core work. ![Work order management dashboard](https://sweptworks.com/hubfs/Product%20Images/Work%20Order%20-%20Time%20Tracked.png) ## Create Work Orders in Seconds Client calls with a special request? Open Swept and create a work order right from your scheduling dashboard. Add the location, assign cleaners, set the schedule, and choose your billing — done. - One-click creation from your existing Swept dashboard - Draft mode to hold work orders until details are finalized - Reference numbers that sync with your internal tracking systems - Scheduling that adds work orders to cleaner calendars ![New work order creation form](https://sweptworks.com/hubfs/Product%20Images/Work%20Order%20-%20New.png) ## Clear Guidance. Confident Teams. Better Work. No more guessing or follow-up texts. Every work order includes a Client Work Summary on your cleaners’ phones at clock-in, so they know exactly what to do, where, and what the client expects — done right the first time. - Visible on mobile at clock-in - Location details including address and access info - Notifications to assigned cleaners - Separate from recurring work to prevent confusion ![Mobile work order instructions](https://sweptworks.com/hs-fs/hubfs/Work%20Order%20Feature%20Page%20(2).gif?width=860&t=1770130598520) ## Flexible Billing That Matches How You Work Bill hourly for time-and-materials jobs. Use a flat fee for fixed-scope requests. Track against scheduled hours, logged hours, or enter a custom amount. Swept adapts to your billing style, not the other way around. - Hourly or fixed-rate billing options for every work order - Scheduled, logged, or custom hours for maximum flexibility - Billable totals calculated automatically based on your settings - Reference numbers for easy reconciliation with your accounting ![Work order billing options](https://sweptworks.com/hubfs/Product%20Images/Work%20Order%20-%20Flexible%20Billing.png) ## Stay in Control with Status Tracking Know exactly where every work order stands—Draft, Scheduled, In Progress, Complete, Incomplete, Invalid, Closed. Track the full lifecycle at a glance and stay in control without extra follow-ups. - Seven statuses for every stage, from creation to closure - Status updates as cleaners clock in and complete work - See every work order’s current state at a glance - Your dashboard keeps everything organized ![Work order status tracking dashboard](https://sweptworks.com/hubfs/Product%20Images/Work%20Order%20-%20Status.png) ## Reports That Build Client Confidence Turn every work order into a polished report clients can trust. Download PDFs or CSVs with all details—location, work summary, hours, billing—and share confidently for invoicing or records. - One-click PDF download for any work order - Complete documentation of tasks and billing - CSV export for full Work Order Results Report - Filter by date, status, location, or any combination ![Work order PDF report preview](https://sweptworks.com/hubfs/Product%20Images/Work%20Order%20-%20Reports%20Page.png) ## From Client Request to Paid Invoice in 3 Steps 1 #### Create the Work Order Client asks for extra work? Open Swept, click **New Work Order**, and enter the details. Add the location, assign cleaners, write instructions, and set billing. Save as a draft or schedule immediately—no guesswork, no disruption. 2 #### Cleaners Complete the Work Your team sees the work order on their schedule with full instructions. When they clock in, the status updates automatically to **In Progress.** Real-time visibility means you always know what’s happening, and when they finish, you see exactly how long it took. 3 #### Close and Bill Review completed work, download a polished PDF for your client, and close the work order. The Work Order Results Report shows the billable total, giving you clean, professional documentation for invoicing or records. ## Common Questions About Work Orders What's the difference between a work order and a regular shift? Work orders handle one-off requests outside recurring contracts—like extra floor stripping or window cleaning. They have separate billing, instructions, and reporting. Recurring shifts are your regular contracted services. Can my cleaners see work order instructions on their phones? Yes. When assigned, cleaners see the Client Work Summary on their mobile app at clock-in, right alongside their regular schedule. No confusion, no follow-up texts. How does billing work for work orders? You choose: hourly (rate × hours) or a flat fee. Use scheduled hours, actual logged hours, or enter a custom amount. Swept calculates the billable total automatically. Can I send documentation to my clients? Absolutely. Download any work order as a one-click PDF—including location, work summary, assigned cleaners, hours, and billing. Professional, ready-to-send documentation every time. What if a work order gets cancelled? Mark it as Invalid. This removes it from cleaner schedules, sends notifications, and excludes it from billing totals. You can validate it again later if needed. Who can create and manage work orders? Managers and Supervisors on the Scale and Loyalty plans can create and manage work orders from the Swept web app. ## Stop Losing Revenue to “Quick Extras” Every untracked request is money left on the table. Swept captures the job, gives cleaners clear instructions, and creates professional documentation—so billing is simple and stress-free. **Turn one-off requests into organized, billable revenue you can actually rely on.** [Compare Plans](https://sweptworks.com/compare-plans?hsLang=en) View Interactive Demo Available on Scale and Loyalty plans Implementation support included × ## View the Interactive Demo × ## Schedule a Demo Speak with a Swept specialist to see how work orders capture revenue from one-off requests. 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